Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas Paperback / softback
by Don Tapping, Tom Shuker
Paperback / softback
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Description
Bring Lean Improvements to the Administrative Areas of Your Organization!Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office.
In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention.
To address these, it applies the eight-step process for removing waste and reorganizing workflow.
Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Information
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Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:176 pages
- Publisher:Taylor & Francis Inc
- Publication Date:20/02/2003
- Category:
- ISBN:9781563272462
Other Formats
- PDF from £34.19
- Hardback from £143.67
- EPUB from £34.19
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:176 pages
- Publisher:Taylor & Francis Inc
- Publication Date:20/02/2003
- Category:
- ISBN:9781563272462