Service Operations Management : Improving Service Delivery Paperback / softback
by Robert Johnston, Graham Clark, Michael Shulver
Paperback / softback
- Information
Description
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management.
Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Information
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Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Paperback / softback
- Pages:488 pages
- Publisher:Pearson Education Limited
- Publication Date:19/04/2012
- Category:
- ISBN:9780273740483
Other Formats
- Paperback / softback from £60.95
- EPUB from £39.59
- PDF from £39.59
Information
-
Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Paperback / softback
- Pages:488 pages
- Publisher:Pearson Education Limited
- Publication Date:19/04/2012
- Category:
- ISBN:9780273740483