High Velocity Itsm : Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing
Randy A. Steinberg
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Servicing Itsm : A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Randy A. Steinberg
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Implementing Itsm : From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Randy A. Steinberg
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Organizing Itsm : Transitioning the It Organization from Silos to Services with Practical Organizational Change
Randy A. Steinberg
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Format: eBook (EPUB)