Customer Service in Libraries : Best Practices Paperback / softback
Edited by Charles Harmon, Michael Messina
Part of the Best Practices in Library Services series
Paperback / softback
- Information
Description
In this book, nine librarians from across the country describe their libraries’ best practices in this key area.
Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.†If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Information
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Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:118 pages
- Publisher:Scarecrow Press
- Publication Date:13/02/2013
- Category:
- ISBN:9780810887480
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:118 pages
- Publisher:Scarecrow Press
- Publication Date:13/02/2013
- Category:
- ISBN:9780810887480
