This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.
- Format: Paperback
- Pages: 112 pages
- Publisher: Cambridge University Press
- Publication Date: 26/09/2002
- Category: ELT: English for technical & scientific purposes
- ISBN: 9780521776899