Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E.
This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position.
Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows (R) 7 and cloud computing.
Leading HelpSTAR (R) and Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.