A Guide to Computer User Support for Help Desk and Support Specialists Paperback / softback
by Fred (Lane Community College) Beisse
Paperback / softback
- Information
Description
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E.
This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position.
Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows? 7 and cloud computing. Leading HelpSTAR? and Microsoft? Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Information
-
In Stock - low on stock, only 1 copy remainingFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:688 pages
- Publisher:Cengage Learning, Inc
- Publication Date:23/09/2014
- Category:
- ISBN:9781285852683
Information
-
In Stock - low on stock, only 1 copy remainingFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:688 pages
- Publisher:Cengage Learning, Inc
- Publication Date:23/09/2014
- Category:
- ISBN:9781285852683