Service Automation: Robots and the Future of Work Hardback
by Leslie P. Willcocks, Mary Lacity
Hardback
- Information
Description
The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research.
This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors.
The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation.
The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.
Information
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In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Hardback
- Pages:304 pages
- Publisher:SB Publishing
- Publication Date:12/02/2016
- Category:
- ISBN:9780956414564
Information
-
In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Hardback
- Pages:304 pages
- Publisher:SB Publishing
- Publication Date:12/02/2016
- Category:
- ISBN:9780956414564