Hotel and Hospitality English : A1-A2 Mixed media product
by Mike Seymour
Part of the Collins English for Work series
This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants.
Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.*24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.*4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.*The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.*The audio CD provides valuable listening practice to accompany each unit.
- Format: Mixed media product
- Pages: 160 pages
- Publisher: HarperCollins Publishers
- Publication Date: 01/09/2011
- Category: ELT non-book material & resources
- ISBN: 9780007431984