Service Operations Management : Improving Service Delivery Paperback / softback
by Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark
Paperback / softback
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Description
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.
This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.
Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world's learning company.
Information
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In Stock - low on stock, only 1 copy remainingFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:632 pages
- Publisher:Pearson Education Limited
- Publication Date:02/11/2020
- Category:
- ISBN:9781292064468
Other Formats
- Paperback / softback from £56.71
- PDF from £39.59
- EPUB from £39.59
Information
-
In Stock - low on stock, only 1 copy remainingFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:632 pages
- Publisher:Pearson Education Limited
- Publication Date:02/11/2020
- Category:
- ISBN:9781292064468