NVQ/SVQ : Customer Service Candidate Handbook Level 2, Paperback Book

NVQ/SVQ : Customer Service Candidate Handbook Level 2 Paperback



* Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. * Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. * Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT.


  • Format: Paperback
  • Pages: 288 pages, col. Illustrations
  • Publisher: Pearson Education Limited
  • Publication Date:
  • Category: Customer services
  • ISBN: 9780435046897



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