High-Profit Selling : Win the Sale Without Compromising on Price
Mark Hunter
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Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Renee Evenson
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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In StockFree UK DeliveryEstimated delivery 2-3 working days
Book (Paperback / softback)
Add to BasketCustomer Experience Innovation : How to Get a Lasting Market Edge
Robert Dew
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Customer Experience Innovation : How to Get a Lasting Market Edge
Robert Dew
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Blind Spot : Illuminating the Hidden Value In Business
Steve Diller
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Value Above Cost : Driving Superior Financial Performance with CVA, the Most Important Metric You've Never Used
Donald E. Sexton
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The Little Big Things : 163 Ways to Pursue Excellence
Thomas J. Peters
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Practical Zendesk Administration : A World-Class Customer Service Platform
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The Human Experience : How to make life better for your customers and create a more successful organization
Sills John Sills
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Attracting Perfect Customers : The Power of Strategic Synchronicity
Stacey Hall
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Attracting Perfect Customers : The Power of Strategic Synchronicity
Stacey Hall
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Simply Better : Winning and Keeping Customers by Delivering What Matters Most
Patrick Barwise
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Leading the Learning Revolution : The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
Jeff Cobb
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