Buyer Personas, Revised and Expanded : Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business
Jim (Buyer Persona Institute (BPI)) Kraus
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The 8 Laws of Customer-Focused Leadership : New Rules for Building A Business Around Today’s Customer
Blake Morgan
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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Personalized : Customer Strategy in the Age of AI
Mark Abraham
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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Customer Experience Management in the Caribbean : Concepts, Case Studies and Challenges
Dr Leslie-Ann (University of the West Indies St. Augustine, Tr Jordan
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£95.00
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New Frontiers of Customer Strategy : Managing Sustainable, Environmental and Ethical Transitions
Thierry (De Vinci Higher Education, France) Delecolle
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£125.00
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Airport Marketing Strategies : Aviation and Tourism Perspectives
Lazaro (University of Malaga, Spain) Florido-Benitez
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The Revolution Your Customers Want : Delivering on Customer Commitments
Louis Columbus
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Hug Your Customers : Love the Results
Jack Mitchell
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The Thank You Economy
Gary Vaynerchuk
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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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Call Centers For Dummies
Real Bergevin
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Brilliant Customer Service
Debra Stevens
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Connected Company
Dave Gray
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