A Guide to Computer User Support for Help Desk and Support Specialists, Paperback / softback Book

A Guide to Computer User Support for Help Desk and Support Specialists Paperback / softback

Paperback / softback

In Stock - low on stock, only 1 copy remainingFree UK DeliveryEstimated delivery 2-3 working days

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E.

This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position.

Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows? 7 and cloud computing. Leading HelpSTAR? and Microsoft? Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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In Stock - low on stock, only 1 copy remainingFree UK DeliveryEstimated delivery 2-3 working days

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