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Need help? Fill out our online form and one of the team will be in touch as soon as possible.
If upon inspection your order contains a material fault or you receive an incorrect item, please contact us before returning the item. To ensure a speedy resolution please enclose the following:
If we request you to return your order please do so within 30 days of receipt.
In the event that your order arrives damaged please accept our apologies. In order to investigate the issue promptly, please contact us within 7 working days. Please ensure you provide us with your order number and images of the damaged item:
Speedyhen cannot be held liable for return postage costs of orders returned without prior agreement.
Supplying us with images of any damaged/defective items enables us to ensure that the best resolution is provided. Images also help us to ensure that our remaining stock is fault/damage free.
Here at Speedyhen we want you to be 100% satisfied with your purchase. Please contact us before you return item(s). Item(s) must be returned within 30 days for a replacement of the same item or a refund.
For a refund or replacement the items need to be returned:
It is your responsibility to ensure the safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. For all returned orders we would advise you obtain a proof of postage from your chosen carrier.
If the item is being returned due to damage or a product fault, and you have contacted us prior to returning it, your postage costs will be refunded upon receiving proof of a valid postal receipt.
To ensure that a prompt replacement or refund is provided please see the following guidelines when returning your order:
You will be refunded to the same payment method used when placing the order. We are not able to make cash refunds. We will issue the refund within 14 days of the return being received, though it can take up to 30 days to appear on your credit card statement.
Need help? Fill out our online form and one of the team will be in touch as soon as possible.