Essential Telephoning in English is a short skills course for adult learners of Business and general English.
Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information.
The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit.
It has been designed primarily for use in class but is also suitable for self-study.
- Format: CD-Audio
- Publisher: Cambridge University Press
- Publication Date: 22/08/2002
- Category: ELT: speaking / pronunciation skills
- ISBN: 9780521783910