Employee Management and Customer Service in the Retail Industry Paperback / softback
by Chris Thomas, Gary Heil
Paperback / softback
- Information
Description
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.
Information
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Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:208 pages, Photos: 3 B&W, 0 Color; Drawings: 10 B&W, 0 Color
- Publisher:John Wiley & Sons Inc
- Publication Date:10/08/2005
- Category:
- ISBN:9780471723240
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Paperback / softback
- Pages:208 pages, Photos: 3 B&W, 0 Color; Drawings: 10 B&W, 0 Color
- Publisher:John Wiley & Sons Inc
- Publication Date:10/08/2005
- Category:
- ISBN:9780471723240