ITIL - Guide De Poche : Volume 3, Paperback Book

ITIL - Guide De Poche : Volume 3 Paperback

Part of the Best Practice Library series

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Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community.

What are the key service management processes? What is the 'lifecycle' approach?

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