The Big Book of Customer Service Training Games : Quick,Fun Activities for All Customer Facing Employees, Paperback

The Big Book of Customer Service Training Games : Quick,Fun Activities for All Customer Facing Employees Paperback

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Description

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service.

Each fun, engaging training game takes just 15-30 minutes to implement.

With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.

Information

  • Format: Paperback
  • Pages: 209 pages
  • Publisher: McGraw-Hill Education - Europe
  • Publication Date:
  • Category: Customer services
  • ISBN: 9780077114763

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