The Big Book of Customer Service Training Games Paperback / softback
by Peggy Carlaw, Vasudha Deming
Paperback / softback
- Information
Description
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service.
Each fun, engaging training game takes just 15-30 minutes to implement.
With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
Information
-
Unavailable
- Format:Paperback / softback
- Pages:209 pages
- Publisher:McGraw-Hill Education - Europe
- Publication Date:16/10/2006
- Category:
- ISBN:9780077114763
Other Formats
- Paperback / softback from £15.83
- EPUB from £20.16
Information
-
Unavailable
- Format:Paperback / softback
- Pages:209 pages
- Publisher:McGraw-Hill Education - Europe
- Publication Date:16/10/2006
- Category:
- ISBN:9780077114763