Dealing with Difficult People, Paperback

Dealing with Difficult People Paperback

Part of the Creating Success series

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Description

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work.

However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool.

This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere.

It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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£9.99

£8.00

Free delivery within the UK
Free
Standard Delivery
Within the UK

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£26.99

£25.93

Available with free
standard delivery

£9.99

£6.99

Available for
immediate download

£198.99

£169.14

Available for
immediate download

Also in the Creating Success series   |  View all