Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work Hardback
by Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard
Hardback
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Description
In Loyalty Myths, the authors have assembled 53 of the most common beliefs about customer loyalty – all of them wrong or misconceived!
Each of the beliefs in this book is debunked with real-world examples.
While other books speak in platitudes; this book is the only one to validate each proposition with real data. Granted unprecedented access to customer records from a variety of multi-national corporations.
Through these records, Ipsos Loyalty was able to precisely track the impact of this customer-centric construct on actual purchasing behavior.
The authors’ findings and conclusions will stun business leaders around the world.
The lessons learned from these provide a true guide for the proper use of customer loyalty.
Information
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Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:272 pages
- Publisher:John Wiley & Sons Inc
- Publication Date:18/10/2005
- Category:
- ISBN:9780471743156
Other Formats
- PDF from £12.34
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:272 pages
- Publisher:John Wiley & Sons Inc
- Publication Date:18/10/2005
- Category:
- ISBN:9780471743156