A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Design. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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Outside In : The Power of Putting Customers at the Center of Your Business
Harley Manning
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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The New Customer Experience Management : Why and How the Companies of The Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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