The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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How to Measure Customer Satisfaction
Nigel Hill
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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How to Measure Customer Satisfaction
Nigel Hill
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Superior Customer Value : Strategies for Winning and Retaining Customers, Third Edition
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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