Business Process Mapping Workbook : Improving Customer Satisfaction
J. Mike Jacka
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Jagdish N. Sheth
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The Customer Asset : Understanding and Managing its Value
Neil Bendle
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Artificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
Josh Cadillac
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Customer Relationship Management Systems Handbook
Duane E. Sharp
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Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
Juan Carlos Gazquez-Abad
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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Hug Your Customers : Love the Results
Jack Mitchell
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The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Understanding Customers
Chris Rice
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Brilliant Customer Service
Debra Stevens
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Celebrity Service
Geoff Ramm
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