SERVICE MANAGEMENT : OPERATIONS STRATEGY INFORMATION TECHNOLOGY Electronic book text
by Sanjeev Bordoloi
Electronic book text
- Information
Description
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management.
The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Information
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Unavailable
- Format:Electronic book text
- Pages:801 pages
- Publisher:McGraw Hill Education
- Publication Date:22/01/2018
- Category:
- ISBN:9781259784637
Other Formats
- Paperback / softback from £45.48
- EPUB from £35.99
Information
-
Unavailable
- Format:Electronic book text
- Pages:801 pages
- Publisher:McGraw Hill Education
- Publication Date:22/01/2018
- Category:
- ISBN:9781259784637