Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Reference Services and Media
Linda S Katz
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Outreach Services in Academic and Special Libraries
Linda S Katz
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Leadership and Learning : Helping Libraries and Librarians Reach Their Potential
Lyndon Pugh
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Change Management in Information Services
Lyndon Pugh
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Change Management in Information Services
Lyndon Pugh
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