Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Librarians, Literacy and the Promotion of Gender Equity
Lesley S.J. Farmer
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Introduction to Reference and Information Services in Today's School Library
Lesley S.J. Farmer
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Reference and Information Sources and Services for Children and Young Adults
Lesley S.J. Farmer
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Collaborating with Administrators and Educational Support Staff
Lesley S.J. Farmer
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