The Library Friends, Foundations, and Trusts Handbook
Diane P. Tuccillo
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Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Totally Tweens and Teens : Youth-Created and Youth-Led Library Programs
Diane P. Tuccillo
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£42.00
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The Teen Library Internship Handbook
Diane P. Tuccillo
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