Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Encyclopedia of Computer Science and Technology : Volume 14 - Very Large Data Base Systems to Zero-Memory and Markov Information Source
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 2 - AN/FSQ-7 Computer to Bivalent Programming by Implicit Enumeration
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 3 - Ballistics Calculations to Box-Jenkins Approach to Time Series Analysis and Forecasting
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 5 - Classical Optimization to Computer Output/Input Microform
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 16 - Index
Jack Belzer
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Reference Services and Media
Linda S Katz
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Outreach Services in Academic and Special Libraries
Linda S Katz
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Outreach Services in Academic and Special Libraries
Linda S Katz
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Digital versus Non-Digital Reference : Ask a Librarian Online and Offline
Linda S Katz
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