Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Using Technology in the Library Workplace : An Introduction for Support Staff
Marie Keen Shaw
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Using Technology in the Library Workplace : An Introduction for Support Staff
Marie Keen Shaw
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Using Digital Information Services in the Library Workplace : An Introduction for Support Staff
Marie Keen Shaw
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Using Digital Information Services in the Library Workplace : An Introduction for Support Staff
Marie Keen Shaw
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Cataloging Library Resources: An Introduction
Marie Keen Shaw
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