Customer Care : A Training Manual For Library Staff EPUB
by Pat Gannon-Leary, Michael McCarthy
Part of the Chandos Information Professional Series series
EPUB
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Description
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
- Dual use - reference work and/or training manual
- Potential as a text book
- Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Information
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- Format:EPUB
- Pages:262 pages
- Publisher:Elsevier Science
- Publication Date:15/03/2010
- Category:
- ISBN:9781780630311
Information
-
Download Now
- Format:EPUB
- Pages:262 pages
- Publisher:Elsevier Science
- Publication Date:15/03/2010
- Category:
- ISBN:9781780630311
