Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Kerry Patterson
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Crucial Confrontations : Tools for talking about broken promises, violated expectations, and bad behavior
Kerry Patterson
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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Joseph Grenny
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Kerry Patterson
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Communicate Better with Everyone (HBR Working Parents Series)
Harvard Business Review
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