Publikumsschwund? : Ein Blick auf die Theaterstatistik seit 1949
Rainer Glaap
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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The Business Model Canvas : Let your business thrive with this simple model
50minutes
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Summary of The Innovator's Dilemma : by Clayton M. Christensen | Includes Analysis
. IRB Media
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Maslow's Hierarchy of Needs : Gain vital insights into how to motivate people
50minutes
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Build Better Products : A Modern Approach to Building Successful User-Centered Products
Laura Klein
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Successful Key Account Management in a Week : Be a Brilliant Key Account Manager in Seven Simple Steps
Grant Stewart
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Orchestrating Experiences : Collaborative Design for Complexity
Chris Risdon
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Scoring Points : How Tesco Continues to Win Customer Loyalty
Terry Hunt
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Summary: You Can't Lead with Your Feet on the Desk
BusinessNews Publishing
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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