Beyond the Hi : The Science of Small Talk and Social Success
Charlotte Wordsworth
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Valarie A. Zeithaml
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Delivering Knock Your Socks Off Service
PERFORMANCE RESEARCH ASSOCIATES
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High-Profit Prospecting : Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
CSP Mark Hunter
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What Customers Crave : How to Create Relevant and Memorable Experiences at Every Touchpoint
Nicholas Webb
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Dangerous Guide to Leading Innovation : How You Can Turn Your Team into an Innovation Force
Impact Innovation Impact Innovation
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Customer Service : New Rules for a Social-Enabled World
Peter Shankman
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Maximizing Lead Generation : The Complete Guide for B2B Marketers
Ruth P. Stevens
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A World Gone Social : How Companies Must Adapt to Survive
TED COINE
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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What the Customer Wants You to Know : How Everybody Needs to Think Differently About Sales
Ram Charan
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The Grid : The Decision-making Tool for Every Business (Including Yours)
Matt Watkinson
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The Customer Rules : The 39 essential rules for delivering sensational service
Cockerell Lee Cockerell
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Can I Have 5 Minutes of Your Time? : A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson
Hal Becker
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Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri
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Slow Down, Sell Faster! : Understand Your Customer's Buying Process and Maximize Your Sales
Kevin DAVIS
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Emotional Intelligence for Sales Success : Connect with Customers and Get Results
Colleen Stanley
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