Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Customer-Dominant Logic : Kundendominantes Management als neue Zielgroe im Relationship Marketing
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Experience Rules! : The Experience Operating System (XOS) and 8 Keys to Enable It
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
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The Network Is Your Customer : Five Strategies to Thrive in a Digital Age
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
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Customer Centricity : Focus on the Right Customers for Strategic Advantage
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CRM at the Speed of Light, Fourth Edition : Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
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Strategic Customer Management : Integrating Relationship Marketing and CRM
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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