Letting Go of the Words : Writing Web Content that Works
Janice (Ginny) Redish
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Crash Course in Contemporary Reference
Goldsmith Francisca Goldsmith
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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International Aspects of Reference and Information Services
Bill Katz
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Newspapers in the Library : New Approaches to Management and Reference Work
Lois N. Upham
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International Aspects of Reference and Information Services
Bill Katz
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Newspapers in the Library : New Approaches to Management and Reference Work
Lois N. Upham
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Opportunities for Reference Services : The Bright Side of Reference Services in the 1990's
Bill Katz
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Reference Services and Technical Services : Interactions in Library Practice
Gordon Stevenson
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The Reference Librarian and Implications of Mediation
M. Keith Ewing
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