Complaint Management Excellence : Creating Customer Loyalty Through Service Recovery
Sarah Cook
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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The Battle for China's Spirit : Religious Revival, Repression, and Resistance under Xi Jinping
Sarah Cook
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Building a High Performance Team : Proven techniques for effective team working
Sarah Cook
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Well-being in the workplace : A guide to resilience for individuals and teams
Sarah Cook
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Well-being in the workplace : A guide to resilience for individuals and teams
Sarah Cook
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Effective Career Development : Advice for establishing an enjoyable career
Sarah Cook
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Effective Career Development : Advice for establishing an enjoyable career
Sarah Cook
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Add to BasketCoaching for High Performance : How to develop exceptional results through coaching
Sarah Cook
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Essential Time Management and Organisation : A Pocket Guide
Sarah Cook
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The Effective Manager : Management skills for high performance
Sarah Cook
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