Contract and Commercial Management : The Operational Guide
IACCM
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TOGAF 9 Certified Study Guide
Rachel Harrison
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VeriSM - A Service Management Approach for the Digital Age
Van Haren Publishing
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Implementing Metrics for IT Service Management : ITSM Library, an Implementation Guide Volume 3
David Smith
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The ITIL Process Manual
James Persse
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Outsourcing Professional Body of Knowledge
IAOP (International Association of Outsourcing Professionals)
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99 Businessmodellen : Een Praktisch Overzicht Van de Meest Gebruikte Modellen en Best Practices
Tom Willem den Hoed
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