A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction PDF
by Vincent P. Magnini, Carol J. Simon
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Description
This book presents techniques that reflect the vast and varied experience of the authors.
They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit.
With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify act
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- Format:PDF
- Pages:256 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:06/01/2016
- Category:
- ISBN:9781771883498
Other Formats
- Paperback / softback from £67.74
Information
-
Download Now
- Format:PDF
- Pages:256 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:06/01/2016
- Category:
- ISBN:9781771883498