Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Treasure Hunt : A Common-Sense Approach to Building a Successful Sales Career
Michael Hinkle
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Valuing Customer Engagement : Strategies to Measure and Maximize Profitability
V. Kumar
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Customer Centricity : Innovative Unternehmenspraxis: Insights, Strategien und Impulse
Susanne O'Gorman
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Kundendialog-Management : Wertstiftende Kundendialoge in Zeiten der digitalen Automation
Nils Hafner
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Emotional Power im Service : Kunden begeistern, Beziehungen starken, Umsatze steigern
Susanne Beckmann
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Customer-Dominant Logic : Kundendominantes Management als neue Zielgroe im Relationship Marketing
Manfred Bruhn
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Customer Insights : Kundenbedurfnisse und Konsumentenverhalten verstehen
Jonas Rashedi
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Co-Creation im Privatkundengeschaft von Kreditinstituten
Pierre Stern
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D2C - Direkte Kundenbeziehungen statt Plattformabhangigkeit : Wie Direct-to-Consumer-Geschaftsmodelle funktionieren konnen
Jan-Paul Ludtke
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Beyond the Hi : The Science of Small Talk and Social Success
Charlotte Wordsworth
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The Business Model Canvas : Let your business thrive with this simple model
50minutes
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Summary of The Innovator's Dilemma : by Clayton M. Christensen | Includes Analysis
. IRB Media
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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