Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal
Jill (Marketing Resources Center, Inc., Austin, Texas) Griffin
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Add to BasketDeveloping Knowledge-Based Client Relationships
Ross Dawson
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Add to BasketStrategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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Janelle Barlow
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Madeline Bodin
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Add to BasketCustomer Relationship Management : Marketing 04.04
Michael J. (Presidnet and CEO of Harvard Computing Group) Cunningham
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Erika Darics
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Add to BasketSatisfying Internal Customers First!
Richard Y. Chang
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Roland T. Rust
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Add to Basket101 Activities for Delivering Knock Your Socks Off Service
Ann Thomas
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Add to BasketDelight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Add to BasketKnow Your Customer : New Approaches to Understanding Customer Value and Satisfaction
Robert B. (University of Tennessee) Woodruff
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Add to BasketGames Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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Svafa Gronfeldt
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Add to BasketBusiness Process Mapping Workbook : Improving Customer Satisfaction
J. Mike Jacka
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Add to BasketMaking Customers Matter
Fifty Lessons
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Add to BasketWinning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Add to BasketMagnetic Service
Chip R. Bell
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Add to BasketThe Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Add to BasketHarvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Six Steps to Customer Happiness
Mark Price
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Add to BasketFabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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Add to BasketOn the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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