Maslow's Hierarchy of Needs : Gain vital insights into how to motivate people
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
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The Network Is Your Customer : Five Strategies to Thrive in a Digital Age
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
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Build Better Products : A Modern Approach to Building Successful User-Centered Products
Laura Klein
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Customer Relationship Management : Concepts and Technologies
Francis Buttle
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
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Successful Key Account Management in a Week : Be a Brilliant Key Account Manager in Seven Simple Steps
Grant Stewart
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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CRM at the Speed of Light, Fourth Edition : Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
Paul Greenberg
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Orchestrating Experiences : Collaborative Design for Complexity
Chris Risdon
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Customer Centricity : Focus on the Right Customers for Strategic Advantage
Peter Fader
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