Re-organising Service Work : Call Centres in Germany and Britain
Karen A. Shire
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Re-Organising Service Work : Call centres in Germany and Britain
Karen A. Shire
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Re-Organising Service Work : Call centres in Germany and Britain
Karen A. Shire
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Unter Druck - Organisatorischer Wandel und Organisationsdomanen : Der Fall der Druckindustrie
Christian Kerst
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Re-organising Service Work : Call Centres in Germany and Britain
Karen A. Shire
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