Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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Building Diverse Communities : Applications of Communication Research
Trevy A. McDonald
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Qualitative Research : Applications in Organisational Communication
Sandra L. Herndon
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Engaging Communication, Transforming Organizations : Scholarship of Engagement in Action
Jennifer Lyn Simpson
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Power and Public Relations
Jeffrey L. Courtright
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