Managing Challenging Clients : Building Effective Relationships with Difficult Customers, PDF eBook

Managing Challenging Clients : Building Effective Relationships with Difficult Customers PDF

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients?

Do you worry that you'll lose business or take a reputational hit if you don't do so well enough?

This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

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