Calming Upset People with EAR : How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict, Paperback / softback Book

Calming Upset People with EAR : How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict Paperback / softback

Part of the Conflict Communication Series series

Paperback / softback

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