Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints : IGNYS Automotive PDF
by Chuck Munson
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Description
This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management.
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- Format:PDF
- Publisher:Pearson Education
- Publication Date:07/09/2013
- Category:
- ISBN:9780133585933
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Information
-
Download Now
- Format:PDF
- Publisher:Pearson Education
- Publication Date:07/09/2013
- Category:
- ISBN:9780133585933