Empowerment: HR Strategies for Service Excellence PDF
by Conrad (Stenden University of Applied Science, The Netherlands) Lashley
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Description
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy.
It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
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- Format:PDF
- Pages:300 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:16/05/2012
- Category:
- ISBN:9781136406836
Information
-
Download Now
- Format:PDF
- Pages:300 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:16/05/2012
- Category:
- ISBN:9781136406836