Harvard Business Review on Increasing Customer Loyalty EPUB
by Harvard Business Review
EPUB
- Information
Description
How do you keep your customers coming back-and get them to bring others?
If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.
This collection of HBR articles will help you:
- Turn angry customers into loyal advocates
- Get more people to recommend you
- Boost customer satisfaction by satisfying your employees
- Focus on profitable customers--whether they're loyal or not
- Invest in the right CRM technology for your business
- Mine customer data for more effective marketing
- Increase your customers' lifetime value
If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.
This collection of HBR articles will help you:
- Turn angry customers into loyal advocates
- Get more people to recommend you
- Boost customer satisfaction by satisfying your employees
- Focus on profitable customers--whether they're loyal or not
- Invest in the right CRM technology for your business
- Mine customer data for more effective marketing
- Increase your customers' lifetime value
Information
-
Download Now
- Format:EPUB
- Pages:240 pages
- Publisher:Harvard Business Review Press
- Publication Date:24/02/2011
- Category:
- ISBN:9781422171967
Other Formats
- Paperback / softback from £13.68
Information
-
Download Now
- Format:EPUB
- Pages:240 pages
- Publisher:Harvard Business Review Press
- Publication Date:24/02/2011
- Category:
- ISBN:9781422171967