Call Center Benchmarking : Deciding If Good is Good Enough Paperback / softback
by Jon Anton, David Gustin
Part of the Ichor Business Books series
Paperback / softback
- Information
Description
Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits.
Return on investments made in customer accessibility is seldom less than 100% in the first year, and frequently even more if customer lifetime value is included in the equation.
Herein lies the challenge and the primary reason to benchmark your call center metrics against not only the best-in-the-world, but also your most direct competitors, i.e., best-in-class.
This book describes in practical terms the "ins and outs" of benchmarking.
Information
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Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Paperback / softback
- Pages:108 pages, Illustrations
- Publisher:Purdue University Press
- Publication Date:30/04/2000
- Category:
- ISBN:9781557532152
Information
-
Out of Stock - We are unable to provide an estimated availability date for this product
- Format:Paperback / softback
- Pages:108 pages, Illustrations
- Publisher:Purdue University Press
- Publication Date:30/04/2000
- Category:
- ISBN:9781557532152