Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way eAudiobook MP3
by Joseph A. Michelli
Narrated by Joseph A. Michelli
eAudiobook MP3
- Information
Description
New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
Information
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eAudioBook DownloadImmediate Digital Delivery
- Format:eAudiobook MP3
- Run-time:7 hours 30 mins
- File size:309.62MB
- Publisher:Brilliance Audio
- Publication Date:06/12/2015
- Category:
- ISBN:9781480595736
Other Formats
- EPUB from £25.83
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Information
-
eAudioBook DownloadImmediate Digital Delivery
- Format:eAudiobook MP3
- Run-time:7 hours 30 mins
- File size:309.62MB
- Publisher:Brilliance Audio
- Publication Date:06/12/2015
- Category:
- ISBN:9781480595736